Today, the alexians will help you install a Netvue Orb Cam camera. Not that this is difficult, but there may be subtleties to consider. What is the interest of this type of connected camera working with Alexa? We immediately think of the video surveillance of its home as with any connected camera. Indeed, it is equipped with a motion detector and night vision. The BABA for a surveillance camera. Another possibility, as it works with Alexa, you can stream it to a spot and listen to whether baby is sleeping well. It will all depend on where you put it.
Ah yes, because even if on Amazon this is not announced, this camera is compatible with Alexa via the app and the Netvue skill.
Getting to know the camera
La camera is quite small (9,1 cm high and 6,9 cm wide), so it can be put almost anywhere. It comes with a USB cable and an AC adapter as well as a wall mount bracket. The cable is about 1m20.
The first thing to do is to download the Netvue application. You will find it in the store of your operating system. Create an account with your email and a password (8 characters, including number, letter and capital letter). You will receive an email to activate the account immediately.
Once done, you can also activate skill Alexa Netvue Live Video using the previously created username and password.
There you go, we can now move on to installing the camera.
Pairing with the Netvue application
We'll have to recognize the camera by the application in order to use it, as a light bulb or a socket. It also works on 2,4 GHz Wi-Fi. But in principle, the installation is a little more structured than for a light bulb.
First, open the Netvue app, tap the “+”, select “indoor cameras” and follow the guide. We'll have to scan the QR code behind the camera to detect it and have it taken into account by the application.
Then connect the camera to the mains. And there, it will be necessary to be attentive and to listen. First of all, check whether the infrared LEDs light up for some time after plugging in. Then go on to the next step, namely to wait for the emission of a small chime noise (it is still quite loud eh…).
Then don't forget the next step, which is very important. It's the equivalent of flashing light bulbs by turning them off and back on. For that, press the small button under the camera (no long press, just a push). the small green light on the camera will flash very quickly. This will take you to a selection page for your network.
But it is not finished, it will now be worth to finalize the recognition of the camera by making it detect a QR code which will appear on your screen smartphone (press it to make it full screen). This can be quite painful, so put yourself in bright light for easier detection. If it works, a beep will be emitted, so be patient and do not remove the phone from in front of the camera before the sound… The camera will then connect to the router. Wait for the camera to make some nice music (if it is an alarm type, there is a network connection error, bad password or other). If this is the case, it is because it is well connected to Wifi and will then connect directly with netview. It's almost finished ! The last step will be to name your camera.
And There you go ! If all goes well, you have this screen:
On the other hand, if you have this screen when you press the play of the camera, it may be due to a problem with the network that is a little too weak not allowing you to display the video. The solutions will consist either in changing the network if you have several, or in a Mesh Wi-Fi system… But in any case, even if it is possible to change the Wi-Fi settings in the camera options, we recommend that you redo the complete installation.
We will do a short tour of the parameters. First of all, when viewing the video live, you can choose the image format (auto, standard or HD), take a photo or even speak through the camera (hence the interest in a camera). baby…). In the camera settings we find various entries including sharing the camera (with members of your family for example), activating motion detection, cloud service (recording videos in the cloud constantly or in case of detection. PLEASE NOTE, these are paid services), programming a standby (start and end time while the camera will turn off), motion alert (with alert on the phone in addition to the motion detection to be activated), direct standby ...
And with Alexa what does it give?
THEpairing with Alexa is done as for a light bulb or a lamp: search for the devices, wait untilAlexa find it and voila! Look carefully to see if your camera has the camera logo, necessary for its proper functioning (considered as a camera).
From there, how do you ask your Echo Spot to display the video? Quite simply by saying: Alexa, shows "X", so in our case " Alexa, Home Camera watch ”. Simple isn't it?
And now, thanks to this tutorial, you can now install your camera without any problem Alexa and use it as you see fit (surveillance camera, baby monitor, etc.). Aren't we nice ?!
Hello,
First of all I thank you for your site which is very well done and clear in these explanations.
I followed your tutorial and I managed to connect the netvue Orb Cam (720p) camera with Alexa.
However when I try to create a routine: The Camera device detects movement (detected)
and adding an action: say motion detection in the living room Alexa remain silent !!
do you have any idea of the problem?
Thank you
cordialement,
Eric D
Thanks Eric!
Have you checked all the boxes in the application? Alexa? Likewise, in the Netvue application, you must check “Motion alert” in “General” and “Motion detection” in the dedicated menu.
It works perfectly with me.
cordialement,
hello, I have this camera for home.
When I try to connect it to the wifi (fiber box of orange in 2.4GHz) it does not want to connect to my wifi I have a message which asks me to go to my settings and choose WLAN. Except I can't find WLAN and the cam can't find my network either.
my app is on iPhone X (app version 5.7.6).
Have you ever encountered this problem?
Regards Alexis P
Hello,
WLAN stands for Wifi or precisely “Wireless Local Area Network”. The problem is probably your iPhone which must be on 5 GHz. In fact, more than the camera which connects to the only network it sees, in this case the 2.4 GHz, your smartphone must also be on this band in order to communicate with the camera.
cordially
Thank you for the quick response, my iPhone is connected to the 2,4 as for the camera but in the netvue app it is impossible to modify the wifi when I touch the small arrow to choose the available wifi I have the same message which is displayed all the time. Hell, I can't choose wifi from the app.
Do you know if there is a method to reset the camera?
Hello, how can you switch your phone to the same network?
I managed to do this using another phone as a mobile hotspot, but I cannot be connected through another phone all the time.
Thank you for your help.
cordially
Hi,
You need to be on the same network only during the installation process. Then any connection will give you access to your cameras, this is a cloud system.
cordially
Hello,
Thank you very much for your answer.
I redid the installation as I told you above but with another phone. But as soon as I remove the wifi with mobile hotspot and connect to the wifi at home I get the message “Device offline, you cannot see the live view at the moment. Please check and confirm the power and internet connection of the device. "
I confirm that everything is OK (because I did not touch the device after installation) but that does not change anything.
I click "Need help" "Check and confirm" then I have the choice "Refresh" or "Always offline", with the two choices nothing changes ...
I was advised to restart the device, I still clicked nothing… I also unplug and reconnect the device by the plug, but nothing either…
I will contact support, I did what I could, I have more ideas
what to do…
cordially
Hello. Your installation tutorial is great, but I can't register my cameras on TWO users! I have created a 2nd account on the other smartphone, shared the cameras from the 1st account, he can see the two cameras well, but there is no image! It remains grayed out, and the “play” triangle remains inactive on each one… What should I do please ??? Thank you for your information !!!!!!!!
Hello after a somewhat complicated installation the camera works. I want to install it on my partner's phone, how do I go about doing the initial installation again with her phone as I did on mine?
Best regards.
Hello,
Sorry, we've never been faced with the situation, but you're not the first to make this comeback.
We invite you to report it to Netvue.
Have a good day
hello, I installed the camera in my observatory only at the distance where my box is located, the connection is not very efficient.
in my observatory i have a pc powered via an ethernet cable. is it possible to connect the camera with the usb to the pc? like webcam ???
Hello,
No, sorry, the USB port is for power.
I have the same concerns
Camera access impossible after power cut
Hello,
Following a power cut, I lost access to my cameras, one indoor and one outdoor. I think I have found the cause of this problem. When power is restored, the cameras are quickly operational, although the box to which they are connected takes several minutes before being operational and the cameras do not seem able to reconnect. The solution is to unplug the cameras and plug them back in.
This solution is only valid if I am at home but remotely, how do I find the cameras on the app?
Bonne journée.
Maybe I have the solution to the problem as long as the sockets don't behave like the cameras.
https://www.amazon.fr/TP-Link-connect%C3%A9e-fonctionne-Assistant-appareils/dp/B01I59FOIU/ref=sr_1_5?hvadid=80195661335267&hvbmt=bb&hvdev=c&hvqmt=b&keywords=prise+connect%C3%A9e&qid=1572270780&sr=8-5
Do you think this is relevant?
Hello,
We never faced this problem even after restarting the router. The cameras are normally able to reconnect on their own, after a certain time, which is still quite fast. Remotely restarting the cameras via Settings> General seems impossible since they obviously have to be connected. Apart from placing connected sockets, no solution, but it is all the same weird that they do not reconnect on their own ...
Thank you for the feedback,
Normally they should reconnect on their own but this is not the case. When the LB is operational, disconnecting / reconnecting fixes the problem, reconnection is almost instantaneous. I will reproduce a cut in the conditions of a general cut and restart the LB and the cameras at the same time, I will keep you posted.
I just did the test, reconnecting the cameras without problem. Perhaps a problem with the LB sync when switching off.
Thanks for the reply, I will get back to you if the problem recurs.
Bonjour,
Installation of my nickel camera!
On the other hand, worry with alexa who can see the camera in my living room but this one displays "the server does not respond" suddenly impossible to have access to my camera via alexa ....
Could you help me please ?
Hello,
First of all thank you very much for the topic.
However, I am having a live playback issue on my Xiaomi Mi8 phone.
Basically it is impossible for me to see the live playback of the camera when I am outside my home in 4G (Loading error, press to try again.), I can however view the detection recordings of movement.
For information I have no problem with wi-fi, I also have no problem with my old phone.
I have also authorized the use of data from the Netvue application in my Conso settings. Datas
Do you have an idea to solve my problem.
Thank you in advance and have a good Sunday.
Hello,
It could come from the operator, but I'm afraid it comes from the smartphone. Xiaomi is known for this type of problem with other applications as well ...
No solution to our knowledge.
Sorry. 🙁
Hello,
Try restarting the camera or viewing the feed on your smartphone first.
Happy Sunday 🙂
I suspected, thank you for your quick response.
Hello Thomas I have exactly the same problem have you found a solution?
I have two cameras one works perfectly on the other the second one which was installed the motion detection does not work. Hardware fault or something can be done.
Check if an update is available.
Bonsoir.
Thank you for these excellent explanations.
My concern is that as soon as I leave the room where the camera is it marks me: device offline.
If I am next to the camera with my phone it works fine but as soon as I leave the room with my phone: it marks me device offline.
I downloaded the new version correctly.
Hi,
You must have installed the camera on your phone's Wi-Fi and not on your box / router, I don't see any other explanation.
Try to completely reconfigure your camera and, during installation, do not connect us to the network it can broadcast.
Good night
Hello, I just bought this camera and I admit that I am disappointed with the lack of information for the operation of the latter, I find it very complicated to use, which can help me, I have done several tests from time to time. send me a notification and other moments no, I would like to receive only photos that filmed, grrrrrrr it's a hassle, is there a site where we can download the user manual, tired of spending time to make it work,
Thank you
Hello,
Note that we have no connection with Netvue, but our tests and tutorials give almost all the information, otherwise you can go to the official website of the brand.
my camera is offline, I can't connect it
Good evening Anna,
Start by switching off and on again the power of your Netvue camera. If, after a few minutes, the connection does not recover on its own, I invite you to restart your Internet box.
Good night
Hi
Can we change the IP address of the camera because I would like to have a fixed IP address
Thank you
Hello,
Yes, if your router allows it, it is not the camera which chooses its IP but the DHCP of the router which assigns it to it.
cordially
Hello,
Our Orb cam is connected, no problem, but it makes a very unpleasant background noise (on the laptop, not the device itself). Even lowering the volume, no change. Have you already had this experience and how to fix the problem? We have swapped out the camera, but we have the same problem with the new ...
thank you in advance
Hello,
This is probably linked to electromagnetic disturbances reflected by its microphones. Move it away from your box or other electrical devices (a simple AC adapter can create a disturbing field), otherwise simply switch off its microphones.
Have a good day
Thank you very much for the quick response !
same problem as Alex. i was able to connect it already after purchase. I moved it to another network and there .. unable to connect to the wifi network. He doesn't detect it. Pouratant this one (2,4) is very powerful. I redid the maneuver 10x .. nothing to do. always sad music..what to do?
iphone 11+
I have the same problem .. have you found the solution?
well thank you in advance.
Hi
I just received my Orb Cam today
Unfortunately the installation and configuration ends at the end of the sad music
no connection with my iPhone (on the same 2.4G network)
Wifi: SFR with an extended network (5G & 2.4G)
Can anyone help us?
Thanking you in advance
For yourself
Hello,
Apparently you are on the same network, so the problem does not seem to come from there. Try to reset the camera, restart your box like your smartphone and repeat the procedure. This will eliminate any worries.
Good luck 🙂
The Wifi connection key must be coded in> WPA. NOT WEP.
Thank you for this suggestion… It is possible and understandable that WEP is not supported, this encryption being far too easy to crack. 🙂
Hello everyone please how to change the sound of the alert text message I wanted to have a different sound to distinguish between a normal message and an advance alert thank you
Hi,
You should be able to do this in your settings. smartphone and designate a sound specific to the application.
Good night
On iphone 7 I have no specific sound setting so I change the sound of the text messages to see if ... but nothing changes I have a new ringtone for the text messages from phone to phone but if I pass in front of the cam I suddenly receive the old sound In short, not simple I pence that we will have to redo the complete installation app included
Thank you for your feedback Good evening too
Hi,
Today update of the app for Netvue cameras and following this upgrade it is no longer possible to activate motion detection with the time slot. Unfortunately, this is not the first time that an update has made some of the options inaccessible. It will be necessary to wait for another update to solve the problem which will perhaps create another one, it is Microsoft which program? (humor mode). More seriously, I will certainly change the equipment because it is not reliable enough.
Hello,
A new update has just fallen and the problem seems to be solved, the movement alerts options are available again. The previous version was fucked up.
Thank you for your feedback Daniel, this is great news! 🙂
Hello, does the green light stay on?
hello, what to do if you want to use the camera only with the SD card, because I don't have internet where I want to install it. I plugged it into the mains, inserted the sd card, but it does not record.
Hello,
This is not normal ... Check that your card is suitable and contact the brand's after-sales service if it does not work.
The installation of the camera was done without difficulty. On the other hand, it does not really have the baby phone function with my device Alexa.
We set the plane so that it warns us about alexa when there was movement. Firstly, it doesn't always detect baby's little movements. Second, when it detects them, the base Alexa tells us "movements detected on such device". I preferred that it displays the camera directly to us when it detects movement and / or sound. A baby can make noise without moving and this function is not there. The camera is fine as a video surveillance system, but not for a baby phone.
Indeed, it is not made for that, it is a security camera not a baby monitor ...
Hi
I bought my netvue mini camera, I have my two separate 2.4 and 5gh wifi. my phone on 2.4, I even disabled 5G, but nothing, I can't connect my camera.
I tried everything according to the comments, I'm on the verge of sending everything back ...
If someone has an idea. thank you
Hello, so the cam is working but the green light does not light up and I no longer receive the notice that comes when there is a movement, I do not know what to do I unplugged, reconnected, everything but more motion detection which is annoying since if the little ones get up I can't tell, please help me
Hello,
Contact the brand's after-sales service, this tutorial is more than two years old and we have separated from the equipment since, difficult to answer you ...
Good luck 🙂